Privacy Policy

Last updated: November 2, 2026. This policy explains how FOODLINE Machinery collects, uses and protects your personal information.

1. Information We Collect

When you visit our website or submit an inquiry, we may collect the following types of information:

  • Contact details — name, phone number, email address, WhatsApp number, and country that you provide through our online message form or quote request.
  • Business information — company name, budget range, and equipment requirements you share with us.
  • Technical data — IP address, browser type, device type, operating system, and pages visited, collected automatically via cookies and server logs.
  • Communication records — email correspondence and chat transcripts when you contact our sales or support team.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide quotations for equipment and production lines.
  • Process and fulfil orders, arrange shipping, and provide after-sales support.
  • Improve our website content, user experience, and product recommendations.
  • Send you relevant product updates or promotional information only with your consent; you may opt out at any time.
  • Comply with applicable laws and regulations.

3. Cookies

Our website uses cookies to enhance your browsing experience and analyse site traffic. Cookies are small text files stored on your device. We use the following types:

  • Essential cookies — required for the website to function properly (e.g., session state, form security tokens).
  • Analytics cookies — help us understand how visitors interact with the site (e.g., Google Analytics). These are aggregated and do not identify you personally.
  • Preference cookies — remember your settings such as language or region.

You can control or disable cookies through your browser settings. Disabling essential cookies may affect website functionality.

4. Data Sharing & Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share data only in the following circumstances:

  • With trusted service providers (e.g., shipping carriers, payment processors) who assist in operating our business, under strict confidentiality obligations.
  • If required by law, regulation, or legal process.
  • With your explicit consent.

5. Data Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of internet transmission is 100 % secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Inquiries and communication records are typically retained for up to 2 years; analytics data is anonymised after 26 months.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data (subject to legal obligations).
  • Withdraw consent for marketing communications at any time.
  • Lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us at contact@foodlinemachine.com.

8. International Transfers

Our operations are based in China. If you are accessing our website from outside China, please be aware that your information may be transferred to and processed in China. By using our website, you consent to such transfers. We ensure appropriate safeguards are in place in accordance with applicable data protection laws.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the website after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

  • FOODLINE Machinery — Henan Fulai Machinery Co., Ltd.
  • Email: contact@foodlinemachine.com
  • Phone / WhatsApp: +86 139 3906 3851
  • Address: 5F, Block B, Jingsha Plaza, No.8 Jingguang South Road, Erqi District, Zhengzhou, Henan, China
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